Here are links to some free software packages that may be of use to you:
Probably the most widely-used remote support application. Download the program, run / install, and let anyone support you remotely in an instant!
Very popular and widely used, Adobe Reader lets you open and read PDF documents, either locally on your system, or over the internet through your web browser. You will need this to open any of the PDF documents in our Pastel Knowledge Base.
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14 Day free trial of IronTree’s secure cloud backup solution. Data is encrypted locally on your system, with your own encryption key, and then stored remotely on IronTree’s secure cloud servers. More secure than many internet banking systems, this is the safest, most reliable way to backup your precious data.